Transaction checks
Identify the network first, then locate the transaction hash in the correct block explorer and review confirmation status, sender, recipient and amount.
Open guide →Support
Resolve common issues by checking network, transaction hash, permissions and device environment. imtoken support will never need your seed phrase, private key or verification code.
Network and asset display
A missing balance can be caused by the active network, token contract or display configuration. Verify on-chain state first.
Open guide →DApp and approval review
If a request looks unfamiliar, disconnect first and review the spender, contract, allowance and network.
Open guide →Security incident response
If a seed phrase or private key may have been exposed, stop sharing information, isolate the affected device and assess the wallet state using trusted tools.
Open guide →